Login & finding your way
Where did My Entries go?
Open My events, choose the event, then Race entries & updates. Passes opens saved check-in passes, Orders & receipts opens purchase records, and Results opens published racing results.
Watch the account tour →Where is the menu on my phone?
The quick navigation shows Home, My events, My riders, Camping and Passes. Tap Menu to see all account sections. On a tablet, the control may say More.
Open my account →Should I create another account if I already raced here?
Sign in with your existing login. If you have racing records but have never created a login, use the email associated with those records, verify it, and review the matching rider history before creating another profile.
Connect existing history →I forgot my password. What should I do?
Choose Forgot password on the sign-in screen, or Reset password in Account when signed in. Follow the recovery message for your login email and use the newest valid link. Check spam if the email is missing.
Reset password →Can I change my login email?
Your login email is fixed for this account. If you cannot access it, contact registration staff for help rather than creating duplicate rider profiles. Parent email correction changes a guardian invitation address, not your login email.
Open account settings →The verification code or account information is not loading. What next?
Use the newest verification code and check spam before requesting another. If saved account information is unavailable, retry or use Refresh saved account. A loading error does not mean that your riders, bookings or passes were deleted.
Sign in →Parents, guardians & rider profiles
Whose details go in account setup?
Enter the legal name, birthday and phone of the person controlling the login. A parent uses their own details there. The child’s details belong in the child’s rider profile. Choose racer, parent or legal guardian, then follow the guided setup stages.
Watch account setup →Does my child need a separate login?
An adult can manage their child’s rider from the adult account. A child who wants their own access uses a separate login and completes the parent or guardian approval process. Keep the adult password private.
Watch the family guide →What can a child do after approval?
The child can view the specific approved rider. Other family riders remain private. The verified adult still controls protected entries, releases, purchases and changes. Account approval is separate from an event release.
Review account & approval →The parent approval email is missing, wrong or expired. What do I do?
Check the invitation address and spam folder. The adult signs in with the email that received the invitation. Review approval in Account to resend a pending request; use Parent email correction for the wrong adult address. An expired request needs a new invitation. Never approve a different rider just to continue.
Correct parent email →My existing rider is missing or already claimed. Should I add another?
Review Connect existing racing history first. If the person is missing, already claimed, or the record is not yours, contact registration staff before making a duplicate. Choose a guardian relationship only when it applies to you.
Connect existing history →Does control switch automatically when a rider turns 18?
No. An eligible rider can request adult profile control through account setup. Staff reviews the request; existing access stays in place until the review is approved.
Review account setup →How do I update a rider, bike or photo?
Open My riders, select the correct rider, and review their details and bikes. Use Save rider and wait for confirmation. An optional private headshot does not publish the photo on results or social media. Identity corrections and some skill changes may require staff review.
Watch rider profile help →Does a second bike need a second rider profile?
No. Open the existing rider, choose Add another bike, enter its details, and save the rider. Choose the correct saved bike separately for each class during registration.
Watch bike setup →Race entry & race day
Why is a class unavailable?
Read the explanation next to the class. Age, motorcycle details and approved classification affect eligibility. Do not change a skill level just to unlock a class; ask registration staff to review it.
Watch class selection →Have I entered once I select classes?
No. Review the rider, classes, bikes and total, complete the required releases with the correct adult signer, and submit. Wait for the saved response and follow the payment instructions. An entry receipt alone does not confirm payment or approval.
Watch submission & passes →Does my QR pass mean I am paid and approved?
No. Open the original saved pass for the correct event and rider, check its status and balance, and bring required paperwork. Staff completes race-day approval. Race passes and camping or admission passes are separate.
Open my passes →Where are practice, motos, photos and results?
Open My events and Race entries & updates for published practice, schedules and supported event galleries. Choose Results for published finishes, moto scores and applicable series points. These features appear after publication. Follow track announcements when schedules change.
Watch the race-day guide →Does parent approval replace an event release?
No. Read the actual event release and required notices before agreeing. An adult rider signs personally; a parent or legal guardian signs for a minor. Complete any separate event paperwork required at check-in. Ask registration staff if a requirement is unclear.
Watch parent & guardian responsibilities →Payments, camping & receipts
Where can I find my receipt or balance?
Open Orders & receipts and check the event, rider and item. Open the original saved receipt or entry details. Review the total, paid amount, balance and any covered items. Complimentary coverage is different from a card payment.
Watch receipt help →I may have paid, but the page did not confirm. Should I pay again?
First refresh your saved account and open the original order or entry. Check its status, receipt and assigned spots before attempting another payment. If payment and booking information do not agree, contact registration staff with the event and order details. Do not send card details or passwords.
Check saved orders →Does race entry include a campsite?
No. Race entry and camping are separate bookings. Camping does not require bike setup or a race entry. Check the event’s current membership, eligibility and campground requirements before booking.
Read the AZ Open camping guide →Where are my camping spots and passes?
Open Camping to see saved bookings and assigned spaces. Open the booking details for its available actions. Passes contains original camping and admission passes; Orders & receipts contains purchase records.
Watch camping & passes →Can I move or transfer my camping spaces?
Use only the actions offered on the saved booking. Eligibility, paired-spot rules and confirmation steps depend on that booking. Sending an invitation is not the same as a completed transfer. Review the final saved ownership and spaces after the process finishes.
Review saved camping →Does a successful AMA check reserve a camping spot?
No. It checks membership only. Availability and the server-confirmed booking status still control reservations. For AZ Open, review the current membership requirements and complete the booking and payment flow before relying on a reservation.
Read membership & booking help →Camping checkout, moves & transfers
Who can book camping, and whose AMA membership is checked?
The account holder making the reservation must be at least 18. Select the rider your account is authorized to manage and follow the person named on the membership screen. For the 2026 Arizona Open, the name and birth date must match and membership must be valid through December 31, 2026, inclusive. A successful membership check does not reserve a space.
Watch the detailed camping guide →How should I measure my camping setup?
Measure the complete footprint: RV, trailer, awning, tow vehicle and pit area. Everything must fit inside the marked space. Setups up to 60 feet may use an available 60- or 80-foot space; larger accepted setups need an 80-foot space. Setups over 80 feet are not accepted. An exactly 80-foot setup may require staff review, as shown during booking.
Watch the detailed camping guide →What campground rules should I know before paying?
Keep roads, fire lanes and emergency access clear. There are no complete-row buyouts or circling RVs around a shared pit. Camping is dry, without hookups. Staff handle extra-vehicle passes, at most two per space, and all vehicles must fit inside its boundaries; additional vehicles use day parking. Use approved enclosed fire containers, bring fresh water, and never dump wastewater, coals or ashes on the ground. Read the full published rules and current booking terms.
Watch the detailed camping guide →Does selecting a space reserve it or pay for it?
A selection becomes a temporary hold only after the server confirms it. Follow the displayed deadline, complete occupant details, accept the order terms and finish secure checkout. Only the saved paid order confirms the booking; returning from the card page alone is not proof.
Watch the detailed camping guide →Does naming another occupant transfer the booking to them?
No. You may list who is staying in each space, but you remain responsible for the booking. Use the ownership-transfer process if the same numbered space needs to belong to another eligible account.
Watch the detailed camping guide →How many camping spaces can I have?
Public booking allows up to two spaces per rider, including existing paid bookings. Ownership transfers also check the recipient’s account and rider entitlements, including saved and incoming spaces. A transfer cannot be used to bypass these limits.
Watch the detailed camping guide →Can I move just one of my two camping spaces?
Yes. In the paired move controls, choose a replacement for the space you want to move and leave Keep spot · no change for the other. You can also choose two distinct replacements. Each replacement must be available and fit your saved setup. Review the entire change before confirming.
Watch the detailed camping guide →How long do I have to choose replacement spaces?
Start 5-minute change begins the selection window. Refreshing or opening another tab does not restart it. Follow the current countdown and checkout instructions, and finish before the event’s saved move cutoff in its displayed time zone. If customer changes are closed, ask staff.
Watch the detailed camping guide →Do cheaper replacement spaces give me a refund?
No. A cheaper replacement does not create a cash refund or credit for another purchase. Upgrades charge the positive camping-price difference for each changed space, plus displayed fees. A downgrade on one space does not offset the upgrade on another. Review the final total before confirming.
Watch the detailed camping guide →What happens to my original spaces while a move is pending?
Your original spaces remain assigned until the entire move is confirmed. A paired upgrade completes together through one payment. A hold or open checkout is not a completed move. If the selection expires, refresh saved status; resolve any payment still being checked before starting again.
Watch the detailed camping guide →How much is an ownership transfer, and who pays?
The transfer fee is $25 for the space being transferred. The sender chooses whether the current owner or recipient pays. The recipient must qualify and accept first; then the selected payer uses the saved fee checkout. Review the full total shown before paying.
Watch the detailed camping guide →What does the recipient need to accept a transfer?
The recipient uses the intended verified email, signs in or creates an account, and selects an eligible rider. Their membership, account access, saved complete setup and space-limit checks must qualify. They save the no-refund acknowledgement and accept. The same spot number is transferred; no replacement space is selected.
Watch the detailed camping guide →When is a transfer complete, and which pass should I use?
An invitation or acceptance alone is not completion. After the selected payer’s confirmed payment, refresh saved status and verify completed ownership under the recipient’s camping. Use the newly saved confirmation and pass; the old confirmation is replaced. Check the saved receipt or transfer record.
Watch the detailed camping guide →Can I cancel a pending transfer or retry a payment?
Use Cancel this transfer when it is available during pending acceptance or pending payment. A checkout or payment review must finish safely before another change. If an action is uncertain, refresh saved changes or retry the same saved command; do not create duplicate requests or payments. Contact staff if it remains unresolved.
Watch the detailed camping guide →